All Rentals are for approximately 20-24 hours. Delivery is done between 8 AM and 12 PM on the day of your event. Pickup is done between 8 AM and 12 PM the next morning. No other delivery times are guaranteed.
Q: Can I place a product on hold?
A: Products are reserved on a first come first serve basis. We can not hold a product and all reservations need to be complete to gaurantee a product. Reservations are NOT CONSIDERED COMPLETE until a valid credit card is on file.
Q: Do you require a deposit?
A: At this point we do not require a deposit. Our cancellation policy makes it cheaper for the consumer even if you need to cancel.
Q: What is your cancellation policy?
A: All Cancellations require 2 weeks notice. Orders cancelled with more than 2 weeks notice will be charged a 10% cancellation fee. Orders cancelled with less than 2 weeks notice will be charged a 20% cancellation fee. All cancellation fees will be charged to the credit card on file. The maximum cancellation fee is $50.
Q: What if I want to reschedule instead of cancelling?
A: If you decide to reschedule due to inclement weather instead of cancelling you will not be charged a cancellation fee. All orders rescheduled are subject to availability. We can not gaurantee availability of the product you may have reserved previously.
Q: How early should I place my reservation?
A: It is recommended you place your order at least 2 weeks in advance to maximize availability.
Please Note: Combo units usually require 1 month or more notice to reserve. Availability of products is not guaranteed.
Q: What is required to make a reservation?
A: We require a valid credit card to put on file. This card will be used for any balance due after delivery is complete and or charges for uncleaned machines and product returned with unreported damage (Fee schedules are available upon request). Reservations are NOT CONSIDERED COMPLETE until a valid credit card is on file.
***We also DO NOT provide extension cords so you will be required to have 1 cord (max 100 ft.) on hand for each product. Our mazes require 2 cords.***
Q: Do you accept reservations via email?
A: While we do review email daily we do not take reservations via email. If you would like us to call you please include a name and phone number so we can contact you and secure your reservation.
Q: What forms of payment do you accept?
A: We accept cash or check at the time of delivery. Credit cards accepted are Visa, MasterCard and Discover. Any unpaid balances due after delivery will be charged to the credit card on file. You may also choose to prepay with your credit card or arrange the payment be charged upon delivery.
Q: When will you deliver and pickup my rental?
A: Deliver is done between 8 AM and 12PM on the day of your rental. You will be called by phone about any deliveries that will not arrive during these hours. All rentals are for approximately 24 houes. Pickup is done between 8 AM and 12 PM the day after your event.
Please leave any extension cords out so the drivers may blow up your product for inspection during the pickup process.
***Although we do not guarantee it, delivery may be as early as the evening before your rental if we will be in the area. This is not guaranteed so we recommend you DO NOT TELL THE KIDDIES! (We are not responsible for the headache to follow if you do, LOL.)***
Q: Can I pick up my rental products?
A: At this point we are not set up to allow pickups however keep your eyes open for changes in the future!
For the safety of the children please remember: The success of your event depends on you! While our products are great fun they are not babysitters and do require adult supervision.
